*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

:root {
  --color-primary:        #FF5A00;
  --color-primary-dark:   #CC4800;
  --color-navy:           #002B53;
  --color-navy-light:     #003D75;
  --color-background:     #F5F5F5;
  --color-surface:        #FFFFFF;
  --color-text:           #1A1A1A;
  --color-text-secondary: #666666;
  --color-border:         #E0E0E0;
  --color-success:        #2E7D32;
  --color-warning:        #F57C00;
  --color-error:          #C62828;

  --font-family:          Arial, Helvetica, sans-serif;
  --font-size-base:       15px;
  --border-radius:        6px;
  --transition:           0.15s ease;

  --shadow:    0 1px 4px rgba(0,0,0,0.08), 0 2px 12px rgba(0,0,0,0.06);
  --shadow-lg: 0 4px 24px rgba(0,0,0,0.13);
}

body {
  font-family: var(--font-family);
  font-size: var(--font-size-base);
  background: var(--color-background);
  color: var(--color-text);
  height: 100vh;
  overflow: hidden;
}

/* ─── Layout ─────────────────────────────────────────────────────────────── */

.layout {
  display: flex;
  height: 100vh;
}

/* ─── Sidebar ────────────────────────────────────────────────────────────── */

.sidebar {
  width: 256px;
  flex-shrink: 0;
  background: var(--color-navy);
  display: flex;
  flex-direction: column;
  padding: 24px 16px;
  gap: 24px;
}

.logo {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 0 4px 8px;
  border-bottom: 1px solid rgba(255,255,255,0.1);
}

.logo-icon {
  width: 40px;
  height: 40px;
  background: var(--color-primary);
  border-radius: var(--border-radius);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 19px;
  font-weight: 700;
  color: white;
  flex-shrink: 0;
  letter-spacing: -0.5px;
}

.logo-text {
  display: flex;
  flex-direction: column;
}

.logo-company {
  font-size: 17px;
  font-weight: 700;
  color: #ffffff;
  line-height: 1.2;
}

.logo-sub {
  font-size: 11px;
  color: rgba(255,255,255,0.55);
  margin-top: 1px;
}

/* Nav */
.nav { display: flex; flex-direction: column; gap: 2px; }

.nav-item {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px 12px;
  border-radius: var(--border-radius);
  background: none;
  border: none;
  color: rgba(255,255,255,0.65);
  font-family: var(--font-family);
  font-size: 14px;
  font-weight: 500;
  cursor: pointer;
  width: 100%;
  text-align: left;
  transition: background var(--transition), color var(--transition);
}

.nav-item svg { width: 17px; height: 17px; flex-shrink: 0; }

.nav-item:hover {
  background: rgba(255,255,255,0.08);
  color: #ffffff;
}

.nav-item.active {
  background: var(--color-primary);
  color: #ffffff;
}

/* Info blok */
.sidebar-info {
  background: rgba(255,255,255,0.06);
  border-radius: var(--border-radius);
  padding: 14px;
}

.info-title {
  font-size: 10px;
  text-transform: uppercase;
  letter-spacing: 0.1em;
  color: rgba(255,255,255,0.45);
  margin-bottom: 10px;
  font-weight: 700;
}

.info-steps {
  list-style: none;
  display: flex;
  flex-direction: column;
  gap: 8px;
  counter-reset: step;
}

.info-steps li {
  display: flex;
  align-items: flex-start;
  gap: 9px;
  font-size: 12px;
  color: rgba(255,255,255,0.65);
  counter-increment: step;
  line-height: 1.4;
}

.info-steps li::before {
  content: counter(step);
  width: 18px;
  height: 18px;
  background: var(--color-primary);
  border-radius: 50%;
  font-size: 10px;
  font-weight: 700;
  display: flex;
  align-items: center;
  justify-content: center;
  color: white;
  flex-shrink: 0;
  margin-top: 1px;
}

/* Status balk */
.status-bar {
  margin-top: auto;
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 10px 12px;
  background: rgba(255,255,255,0.05);
  border-radius: var(--border-radius);
  font-size: 12px;
  color: rgba(255,255,255,0.55);
}

.status-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: rgba(255,255,255,0.2);
  flex-shrink: 0;
  transition: background 0.3s;
}

.status-dot.ok    { background: #66BB6A; }
.status-dot.error { background: #EF5350; }

/* ─── Main ───────────────────────────────────────────────────────────────── */

.main {
  flex: 1;
  display: flex;
  flex-direction: column;
  overflow: hidden;
}

.header {
  padding: 18px 32px 14px;
  border-bottom: 1px solid var(--color-border);
  background: var(--color-surface);
}

.header-title {
  font-size: 19px;
  font-weight: 700;
  color: var(--color-navy);
}

.header-sub {
  font-size: 13px;
  color: var(--color-text-secondary);
  margin-top: 2px;
}

/* ─── Chat container ─────────────────────────────────────────────────────── */

.chat-container {
  flex: 1;
  overflow-y: auto;
  padding: 28px 32px;
  display: flex;
  flex-direction: column;
}

/* ─── Welkomstscherm ─────────────────────────────────────────────────────── */

.welcome-screen {
  margin: auto;
  text-align: center;
  max-width: 540px;
  padding: 32px 0;
}

.welcome-icon {
  width: 68px;
  height: 68px;
  background: #FFF0E8;
  border-radius: 16px;
  display: flex;
  align-items: center;
  justify-content: center;
  margin: 0 auto 20px;
  border: 1.5px solid #FFD5BB;
}

.welcome-icon svg {
  width: 34px;
  height: 34px;
  stroke: var(--color-primary);
}

.welcome-screen h2 {
  font-size: 21px;
  font-weight: 700;
  color: var(--color-navy);
  margin-bottom: 10px;
}

.welcome-screen p {
  font-size: 14px;
  color: var(--color-text-secondary);
  line-height: 1.65;
  margin-bottom: 26px;
}

/* Actieknoppen welkomstscherm */
.welcome-actions {
  display: flex;
  gap: 12px;
  justify-content: center;
  flex-wrap: wrap;
  margin-bottom: 8px;
}

.btn-start {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  background: var(--color-primary);
  color: white;
  border: none;
  border-radius: var(--border-radius);
  padding: 11px 24px;
  font-family: var(--font-family);
  font-size: 14px;
  font-weight: 700;
  cursor: pointer;
  transition: background var(--transition), transform var(--transition);
}

.btn-start svg { width: 15px; height: 15px; flex-shrink: 0; }
.btn-start:hover { background: var(--color-primary-dark); transform: translateY(-1px); }
.btn-start:active { transform: translateY(0); }

.btn-secondary {
  background: var(--color-surface);
  color: var(--color-navy);
  border: 1.5px solid var(--color-navy);
}

.btn-secondary:hover {
  background: #EBF0F7;
  border-color: var(--color-navy-light);
  transform: translateY(-1px);
}

/* Snelknoppen */
.quick-topics { margin-top: 28px; }

.quick-label {
  font-size: 11px;
  color: var(--color-text-secondary);
  margin-bottom: 10px !important;
  text-transform: uppercase;
  letter-spacing: 0.07em;
  font-weight: 700;
}

.quick-buttons {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  justify-content: center;
}

.quick-btn {
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: 20px;
  padding: 7px 15px;
  font-family: var(--font-family);
  font-size: 13px;
  color: var(--color-text);
  cursor: pointer;
  transition: all var(--transition);
}

.quick-btn:hover {
  background: #FFF0E8;
  border-color: var(--color-primary);
  color: var(--color-primary);
}

/* Formulier-sectie welkomstscherm */
.form-section {
  margin-top: 26px;
  width: 100%;
}

.form-cards {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  justify-content: center;
  margin-top: 10px;
}

.form-card {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 8px;
  background: var(--color-surface);
  border: 1.5px solid var(--color-border);
  border-radius: var(--border-radius);
  padding: 16px 12px 12px;
  width: 118px;
  cursor: pointer;
  transition: border-color var(--transition), box-shadow var(--transition), background var(--transition);
  font-family: var(--font-family);
}

.form-card:hover {
  border-color: var(--color-primary);
  background: #FFF0E8;
  box-shadow: 0 2px 8px rgba(255,90,0,0.12);
}

.form-card.selected {
  border-color: var(--color-primary);
  background: #FFF0E8;
  box-shadow: 0 0 0 3px rgba(255,90,0,0.15);
}

.form-card-icon {
  width: 36px;
  height: 36px;
  background: #FFF0E8;
  border-radius: var(--border-radius);
  display: flex;
  align-items: center;
  justify-content: center;
  transition: background var(--transition);
}

.form-card:hover .form-card-icon,
.form-card.selected .form-card-icon {
  background: rgba(255,90,0,0.15);
}

.form-card-icon svg {
  width: 20px;
  height: 20px;
  stroke: var(--color-primary);
}

.form-card-name {
  font-size: 11px;
  font-weight: 700;
  color: var(--color-text);
  text-align: center;
  line-height: 1.3;
}

/* ─── Berichten ──────────────────────────────────────────────────────────── */

.messages {
  display: flex;
  flex-direction: column;
  gap: 16px;
  max-width: 760px;
  width: 100%;
  margin: 0 auto;
}

.message {
  display: flex;
  gap: 12px;
  animation: fadeIn 0.2s ease-out;
}

@keyframes fadeIn {
  from { opacity: 0; transform: translateY(6px); }
  to   { opacity: 1; transform: translateY(0); }
}

.message.user { flex-direction: row-reverse; }

.avatar {
  width: 34px;
  height: 34px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 13px;
  font-weight: 700;
  flex-shrink: 0;
  margin-top: 2px;
}

.message.assistant .avatar {
  background: var(--color-primary);
  color: white;
}

.message.user .avatar {
  background: var(--color-navy);
  color: white;
}

.bubble {
  max-width: 75%;
  padding: 12px 16px;
  border-radius: var(--border-radius);
  font-size: 14px;
  line-height: 1.65;
}

.message.assistant .bubble {
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-top-left-radius: 2px;
  box-shadow: var(--shadow);
  color: var(--color-text);
}

.message.user .bubble {
  background: var(--color-navy);
  color: white;
  border-top-right-radius: 2px;
}

.bubble p { margin-bottom: 8px; }
.bubble p:last-child { margin-bottom: 0; }
.bubble strong { font-weight: 700; }
.bubble ul, .bubble ol { padding-left: 18px; margin: 6px 0; }
.bubble li { margin-bottom: 4px; }

.message.assistant .bubble a {
  color: var(--color-primary);
  text-decoration: underline;
  text-decoration-color: rgba(255,90,0,0.35);
  text-underline-offset: 2px;
  font-weight: 600;
  transition: color var(--transition), text-decoration-color var(--transition);
}

.message.assistant .bubble a:hover {
  color: var(--color-primary-dark);
  text-decoration-color: var(--color-primary-dark);
}

/* Ticket badge */
.ticket-badge {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  background: #E8F5E9;
  border: 1px solid #A5D6A7;
  color: var(--color-success);
  border-radius: var(--border-radius);
  padding: 6px 12px;
  font-size: 13px;
  font-weight: 700;
  margin-top: 10px;
}

.ticket-badge svg { width: 14px; height: 14px; }

/* Typing indicator */
.typing-indicator {
  display: flex;
  gap: 4px;
  padding: 13px 16px;
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--border-radius);
  border-top-left-radius: 2px;
  box-shadow: var(--shadow);
  width: fit-content;
}

.typing-dot {
  width: 7px;
  height: 7px;
  background: var(--color-text-secondary);
  border-radius: 50%;
  animation: bounce 1.2s infinite;
}

.typing-dot:nth-child(2) { animation-delay: 0.2s; }
.typing-dot:nth-child(3) { animation-delay: 0.4s; }

@keyframes bounce {
  0%, 60%, 100% { transform: translateY(0); opacity: 0.4; }
  30% { transform: translateY(-5px); opacity: 1; }
}

@keyframes spin {
  from { transform: rotate(0deg); }
  to   { transform: rotate(360deg); }
}

/* ─── Input area ─────────────────────────────────────────────────────────── */

.input-area {
  padding: 14px 32px 18px;
  background: var(--color-surface);
  border-top: 1px solid var(--color-border);
}

.input-wrapper {
  display: flex;
  align-items: flex-end;
  gap: 10px;
  max-width: 760px;
  margin: 0 auto;
  background: var(--color-background);
  border: 1.5px solid var(--color-border);
  border-radius: var(--border-radius);
  padding: 10px 10px 10px 14px;
  transition: border-color var(--transition), box-shadow var(--transition);
}

.input-wrapper:focus-within {
  border-color: var(--color-primary);
  box-shadow: 0 0 0 3px rgba(255,90,0,0.1);
}

textarea {
  flex: 1;
  border: none;
  background: transparent;
  resize: none;
  font-family: var(--font-family);
  font-size: 14px;
  color: var(--color-text);
  line-height: 1.5;
  max-height: 120px;
  outline: none;
}

textarea::placeholder { color: var(--color-text-secondary); }

.send-btn {
  width: 34px;
  height: 34px;
  background: var(--color-primary);
  color: white;
  border: none;
  border-radius: var(--border-radius);
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  transition: background var(--transition), transform var(--transition);
}

.send-btn svg { width: 15px; height: 15px; }
.send-btn:hover { background: var(--color-primary-dark); }
.send-btn:active { transform: scale(0.95); }
.send-btn:disabled { background: var(--color-border); cursor: not-allowed; }

.input-hint {
  font-size: 11px;
  color: var(--color-text-secondary);
  text-align: center;
  margin-top: 8px;
  max-width: 760px;
  margin-inline: auto;
}

/* ─── Incident kaarten ───────────────────────────────────────────────────── */

.incidents-header {
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.07em;
  color: var(--color-text-secondary);
  padding: 0 4px 4px;
  max-width: 520px;
  width: 100%;
}

.incident-card {
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--border-radius);
  padding: 14px 16px;
  max-width: 520px;
  width: 100%;
  box-shadow: var(--shadow);
  animation: fadeIn 0.2s ease-out;
  transition: box-shadow var(--transition);
}

.incident-card:hover { box-shadow: var(--shadow-lg); }

.inc-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 8px;
}

.inc-number {
  font-size: 13px;
  font-weight: 700;
  color: var(--color-primary);
}

.inc-status {
  font-size: 11px;
  font-weight: 700;
  padding: 3px 10px;
  border-radius: 20px;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.status-open    { background: #E3F2FD; color: #1565C0; }
.status-closed  { background: #E8F5E9; color: var(--color-success); }
.status-waiting { background: #FFF8E1; color: #E65100; }
.status-unknown { background: var(--color-background); color: var(--color-text-secondary); }

.inc-desc {
  font-size: 14px;
  color: var(--color-text);
  line-height: 1.5;
  margin-bottom: 6px;
}

.inc-date {
  font-size: 12px;
  color: var(--color-text-secondary);
}

.incidents-empty {
  display: flex;
  align-items: center;
  gap: 10px;
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--border-radius);
  padding: 14px 16px;
  font-size: 14px;
  color: var(--color-text-secondary);
  max-width: 520px;
  width: 100%;
  box-shadow: var(--shadow);
}

.incidents-empty svg { width: 18px; height: 18px; flex-shrink: 0; }

/* ─── Foutbanner ─────────────────────────────────────────────────────────── */

.error-banner {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  background: #FFEBEE;
  border: 1px solid #FFCDD2;
  border-radius: var(--border-radius);
  padding: 13px 16px;
  font-size: 13px;
  color: var(--color-error);
  max-width: 760px;
  width: 100%;
  margin: 0 auto;
  animation: fadeIn 0.2s ease-out;
}

.error-banner svg { width: 18px; height: 18px; flex-shrink: 0; margin-top: 1px; }

/* ─── Success modal ──────────────────────────────────────────────────────── */

.modal-overlay {
  position: fixed;
  inset: 0;
  background: rgba(0,0,0,0.45);
  backdrop-filter: blur(3px);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 100;
  animation: fadeIn 0.2s ease-out;
}

.modal {
  background: var(--color-surface);
  border-radius: var(--border-radius);
  padding: 40px 36px;
  max-width: 400px;
  width: 90%;
  text-align: center;
  box-shadow: var(--shadow-lg);
}

.modal-icon {
  width: 60px;
  height: 60px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  margin: 0 auto 20px;
}

.modal-icon.success {
  background: #E8F5E9;
  border: 2px solid #A5D6A7;
}

.modal-icon svg {
  width: 30px;
  height: 30px;
  stroke: var(--color-success);
}

.modal-title {
  font-size: 20px;
  font-weight: 700;
  color: var(--color-navy);
  margin-bottom: 8px;
}

.modal-text {
  font-size: 14px;
  color: var(--color-text-secondary);
  margin-bottom: 14px;
}

.modal-number {
  font-size: 22px;
  font-weight: 700;
  color: var(--color-primary);
  margin-bottom: 12px;
  letter-spacing: 0.04em;
}

.modal-sub {
  font-size: 13px;
  color: var(--color-text-secondary);
  margin-bottom: 24px;
  line-height: 1.55;
}

/* ─── Formulier popup modal ──────────────────────────────────────────────── */

.form-modal {
  max-width: 560px;
  width: 94%;
  max-height: 90vh;
  overflow-y: auto;
  padding: 0;
  text-align: left;
  display: flex;
  flex-direction: column;
}

.form-modal-header {
  display: flex;
  align-items: center;
  gap: 14px;
  padding: 20px 24px 18px;
  border-bottom: 1px solid var(--color-border);
  position: sticky;
  top: 0;
  background: var(--color-surface);
  border-radius: var(--border-radius) var(--border-radius) 0 0;
  z-index: 1;
}

.form-modal-icon {
  width: 42px;
  height: 42px;
  background: #FFF0E8;
  border-radius: var(--border-radius);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.form-modal-icon svg {
  width: 20px;
  height: 20px;
  stroke: var(--color-primary);
}

.form-modal-title {
  font-size: 16px;
  font-weight: 700;
  color: var(--color-navy);
  margin-bottom: 2px;
}

.form-modal-sub {
  font-size: 12px;
  color: var(--color-text-secondary);
  margin: 0;
}

.form-modal-close {
  margin-left: auto;
  width: 30px;
  height: 30px;
  border: none;
  background: var(--color-background);
  border-radius: var(--border-radius);
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  transition: background var(--transition);
}

.form-modal-close:hover { background: var(--color-border); }
.form-modal-close svg { width: 15px; height: 15px; }

.form-modal-body {
  padding: 20px 24px 0;
  display: flex;
  flex-direction: column;
  gap: 13px;
}

.form-modal-contact {
  padding: 18px 24px 0;
  display: flex;
  flex-direction: column;
  gap: 13px;
  border-top: 1px solid var(--color-border);
  margin-top: 18px;
}

.form-section-label {
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.09em;
  color: var(--color-text-secondary);
  margin-bottom: 2px !important;
}

.form-field {
  display: flex;
  flex-direction: column;
  gap: 5px;
  flex: 1;
}

.form-field label {
  font-size: 13px;
  font-weight: 700;
  color: var(--color-text);
}

.form-field input,
.form-field select,
.form-field textarea {
  border: 1.5px solid var(--color-border);
  border-radius: var(--border-radius);
  padding: 8px 11px;
  font-size: 14px;
  font-family: var(--font-family);
  color: var(--color-text);
  background: var(--color-background);
  transition: border-color var(--transition), box-shadow var(--transition);
  outline: none;
  width: 100%;
}

.form-field input:focus,
.form-field select:focus,
.form-field textarea:focus {
  border-color: var(--color-primary);
  box-shadow: 0 0 0 3px rgba(255,90,0,0.1);
  background: var(--color-surface);
}

.form-field input.invalid,
.form-field select.invalid,
.form-field textarea.invalid {
  border-color: var(--color-error);
  box-shadow: 0 0 0 3px rgba(198,40,40,0.1);
}

.form-field textarea {
  resize: vertical;
  min-height: 72px;
}

/* Checkboxgroup */
.checkbox-group {
  display: flex;
  flex-direction: column;
  gap: 8px;
  padding: 10px 12px;
  border: 1.5px solid var(--color-border);
  border-radius: var(--border-radius);
  background: var(--color-background);
  transition: border-color var(--transition), box-shadow var(--transition);
}

.checkbox-group.invalid {
  border-color: var(--color-error);
  box-shadow: 0 0 0 3px rgba(198,40,40,0.1);
}

.checkbox-label {
  display: flex;
  align-items: center;
  gap: 9px;
  font-size: 14px;
  color: var(--color-text);
  cursor: pointer;
  line-height: 1.4;
  user-select: none;
}

.checkbox-label input[type="checkbox"] {
  width: 16px;
  height: 16px;
  accent-color: var(--color-primary);
  cursor: pointer;
  flex-shrink: 0;
}

.req { color: var(--color-error); margin-left: 2px; }

.form-row {
  display: flex;
  gap: 12px;
}

.form-contact-hint {
  font-size: 12px;
  color: var(--color-text-secondary);
  margin-top: -6px !important;
}

.form-modal-error {
  margin: 12px 24px 0;
  padding: 10px 14px;
  background: #FFEBEE;
  border: 1px solid #FFCDD2;
  border-radius: var(--border-radius);
  font-size: 13px;
  color: var(--color-error);
}

.form-modal-footer {
  display: flex;
  justify-content: flex-end;
  gap: 10px;
  padding: 18px 24px 22px;
  border-top: 1px solid var(--color-border);
  margin-top: 18px;
}

.btn-cancel {
  padding: 9px 18px;
  border: 1.5px solid var(--color-border);
  border-radius: var(--border-radius);
  background: var(--color-surface);
  color: var(--color-text-secondary);
  font-family: var(--font-family);
  font-size: 14px;
  font-weight: 600;
  cursor: pointer;
  transition: background var(--transition), border-color var(--transition);
}

.btn-cancel:hover { background: var(--color-background); border-color: #bbb; }

.btn-submit {
  display: flex;
  align-items: center;
  gap: 7px;
  padding: 9px 20px;
  background: var(--color-primary);
  color: white;
  border: none;
  border-radius: var(--border-radius);
  font-family: var(--font-family);
  font-size: 14px;
  font-weight: 700;
  cursor: pointer;
  transition: background var(--transition), transform var(--transition);
}

.btn-submit svg { width: 15px; height: 15px; }
.btn-submit:hover { background: var(--color-primary-dark); transform: translateY(-1px); }
.btn-submit:disabled { background: var(--color-border); cursor: not-allowed; transform: none; }

/* Formulier-suggestieknop in chat */
.form-suggestion-btn {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  background: #FFF0E8;
  border: 1.5px solid var(--color-primary);
  border-radius: var(--border-radius);
  padding: 11px 16px;
  font-family: var(--font-family);
  font-size: 14px;
  color: var(--color-primary);
  cursor: pointer;
  transition: background var(--transition), box-shadow var(--transition), transform var(--transition);
  text-align: left;
}

.form-suggestion-btn:hover {
  background: #FFE0CC;
  box-shadow: 0 2px 8px rgba(255,90,0,0.15);
  transform: translateY(-1px);
}

.form-suggestion-btn svg { width: 17px; height: 17px; flex-shrink: 0; }
.form-suggestion-btn strong { font-weight: 700; }

/* ─── Incident detail modal ──────────────────────────────────────────────── */

.incident-modal {
  max-width: 620px;
  width: 94%;
  max-height: 88vh;
  overflow-y: auto;
  padding: 0;
  text-align: left;
  display: flex;
  flex-direction: column;
}

.incident-modal-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 18px 24px 16px;
  border-bottom: 1px solid var(--color-border);
  position: sticky;
  top: 0;
  background: var(--color-navy);
  border-radius: var(--border-radius) var(--border-radius) 0 0;
  z-index: 1;
  gap: 12px;
}

.incident-modal-header .form-modal-close {
  background: rgba(255,255,255,0.1);
  flex-shrink: 0;
}

.incident-modal-header .form-modal-close svg { stroke: white; }
.incident-modal-header .form-modal-close:hover { background: rgba(255,255,255,0.2); }

.incident-modal-number {
  font-size: 13px;
  font-weight: 700;
  color: rgba(255,255,255,0.7);
  margin-right: 10px;
}

.incident-modal-status {
  font-size: 11px;
  font-weight: 700;
  padding: 3px 10px;
  border-radius: 20px;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  background: rgba(255,255,255,0.15);
  color: white;
}

.incident-modal-body {
  padding: 22px 24px;
  display: flex;
  flex-direction: column;
  gap: 22px;
}

.incident-modal-title {
  font-size: 16px;
  font-weight: 700;
  color: var(--color-navy);
  line-height: 1.4;
}

.incident-modal-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 6px 16px;
  margin-top: 6px;
}

.inc-meta-item {
  font-size: 12px;
  color: var(--color-text-secondary);
  display: flex;
  align-items: center;
  gap: 4px;
}

.inc-meta-item strong {
  color: var(--color-text);
  font-weight: 600;
}

.incident-modal-section { display: flex; flex-direction: column; gap: 10px; }

.incident-modal-section-label {
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.09em;
  color: var(--color-text-secondary);
  padding-bottom: 6px;
  border-bottom: 1px solid var(--color-border);
}

/* Acties / voortgangsberichten */
.incident-actions {
  display: flex;
  flex-direction: column;
  gap: 10px;
  max-height: 280px;
  overflow-y: auto;
  padding-right: 4px;
}

.inc-actions-empty {
  font-size: 13px;
  color: var(--color-text-secondary);
  padding: 10px 0;
}

.inc-action {
  background: var(--color-background);
  border: 1px solid var(--color-border);
  border-radius: var(--border-radius);
  padding: 12px 14px;
  animation: fadeIn 0.2s ease-out;
}

.inc-action.by-operator {
  background: #EBF0F7;
  border-color: #C5D5E8;
}

.inc-action-meta {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 6px;
  gap: 8px;
}

.inc-action-author {
  font-size: 12px;
  font-weight: 700;
  color: var(--color-navy);
}

.inc-action.by-operator .inc-action-author {
  color: var(--color-primary);
}

.inc-action-date {
  font-size: 11px;
  color: var(--color-text-secondary);
  white-space: nowrap;
}

.inc-action-text {
  font-size: 13px;
  color: var(--color-text);
  line-height: 1.6;
  white-space: pre-wrap;
  word-break: break-word;
}

/* Reactie invoer */
.incident-reply-input {
  width: 100%;
  border: 1.5px solid var(--color-border);
  border-radius: var(--border-radius);
  padding: 10px 12px;
  font-family: var(--font-family);
  font-size: 14px;
  color: var(--color-text);
  background: var(--color-background);
  resize: vertical;
  min-height: 80px;
  outline: none;
  transition: border-color var(--transition), box-shadow var(--transition);
}

.incident-reply-input:focus {
  border-color: var(--color-primary);
  box-shadow: 0 0 0 3px rgba(255,90,0,0.1);
  background: var(--color-surface);
}

.incident-reply-error {
  font-size: 13px;
  color: var(--color-error);
  background: #FFEBEE;
  border: 1px solid #FFCDD2;
  border-radius: var(--border-radius);
  padding: 8px 12px;
}

.incident-reply-footer {
  display: flex;
  justify-content: flex-end;
}

/* Klikbare meldingkaarten */
.incident-card {
  cursor: pointer;
}

.incident-card:hover {
  border-color: var(--color-primary);
  box-shadow: 0 2px 12px rgba(255,90,0,0.12);
}

/* ─── Sessie-overlay ─────────────────────────────────────────────────────── */

.session-overlay {
  position: fixed;
  inset: 0;
  background: var(--color-background);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 200;
}

.session-card {
  background: var(--color-surface);
  border-radius: var(--border-radius);
  box-shadow: var(--shadow-lg);
  padding: 40px 44px;
  width: 100%;
  max-width: 440px;
  display: flex;
  flex-direction: column;
  gap: 20px;
}

.session-logo {
  display: flex;
  align-items: center;
  gap: 12px;
}

.session-logo-company {
  font-size: 18px;
  font-weight: 700;
  color: var(--color-navy);
}

.session-logo-sub {
  font-size: 12px;
  color: var(--color-text-secondary);
}

.session-logo .logo-icon {
  background: var(--color-navy);
  display: flex;
  align-items: center;
  justify-content: center;
}

.session-title {
  font-size: 19px;
  font-weight: 700;
  color: var(--color-navy);
  line-height: 1.3;
  margin-top: -4px;
}

.session-sub {
  font-size: 13px;
  color: var(--color-text-secondary);
  line-height: 1.6;
  margin-top: -8px;
}

.session-fields {
  display: flex;
  flex-direction: column;
  gap: 14px;
}

.session-error {
  font-size: 13px;
  color: var(--color-error);
  background: #FFEBEE;
  border: 1px solid #FFCDD2;
  border-radius: var(--border-radius);
  padding: 8px 12px;
}

.session-btn {
  width: 100%;
  justify-content: center;
  margin-top: 4px;
}

/* ─── Scrollbar ──────────────────────────────────────────────────────────── */

::-webkit-scrollbar { width: 5px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: var(--color-border); border-radius: 3px; }
::-webkit-scrollbar-thumb:hover { background: #bbb; }